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Louis "LJ" Blaiotta, Jr. on Monday, October 29, 2018 at 12:00:00 am
The Columbia Elevator Estimating team, including our Account Representatives, plays a critical role as the primary contact to our customers. While we use the word “estimate,” what this team actually provides customers with a “quote” or the price that we would charge a customer for the scope of work identified. The “estimate” is the price the customer considers final (pending any change orders).
To provide accurate quotes to our customers, the Estimating Team is armed with all relevant information needed for a successful order. Necessary information from our company and the customer includes:
During this information gathering stage, Estimators may go beyond gathering information from the drawings or specs by reaching out to the customers directly. Sometimes it requires qualifying the information multiple times before everyone is confident that the information provided is accurate. It is a lot of work, and it must be performed quickly to meet Columbia’s internal Key Performance Indicator (KPI) of getting estimates back to the customer within 48 hours.
You can reach out to our Estimating Team at our web page or just pick up the phone and give us a call at 1-888-858-1558.